PAYMENT POLICY

Amazing Listing Photos accepts all major credit cards. Payments can, and should, be made through the online booking site. Payment will be due upon delivery of media.

We do not require a deposit to hold your appointment, however a hold will be placed automatically on your card 48 hours prior to your appointment for the amount of the service. This hold can be removed immediately should you need to cancel or reschedule, provided you cancel outside of the 24-hour window.

RESCHEDULE & CANCELLATION POLICY

Appointments may be cancelled or rescheduled up until 6pm the day prior to an appointment. After this time, a $75 reschedule or cancellation fee will be applied.

We reserve the right to cancel or reschedule your appointment in the event you have not met all the guidelines outlined in our Home Prep Checklist. For example, if contractors are still working at the house or if we are unable to shoot the appointment in full in the time given due to a lack of preparedness. Please refer to our Home Prep Checklist which can be found online or in the confirmation email you receive before your appointment.

You will not be charged a reschedule fee if weather prevents us from completing the photoshoot.

PHOTOGRAPHY USE & OWNERSHIP POLICY

Photography, and any other services ordered, belong to the party who has paid for these services. This mean if the real estate agent pays for services, the deliverables will belong to the real estate agent. 

Photography and other media of the property may not be combined with deliverables from another photographer, including, but not limited to: media taken by the agent, the property owner, or another media company without written consent by Amazing Listing Photos. Community photos from another media company may be used from previous listings, assuming the agent and/or property owner have the useage rights.

Community photos and media taken by Amazing Listing Photos belong to Amazing Listing Photos, and may be provided to any of our clients for a property within the community. 

Amazing Listing Photos may use property photos and media for marketing purposes. In this case, the listing agent's name will accompany the use of content.

LATE ARRIVAL POLICY

We know that in the DC Metropolitan Area, 10 minutes of travel time can turn into 30 minutes of travel time in an instant. We will do our best to alert you if we believe we will be late to any shoot, and we ask that you do the same. We understand that traffic in our area can create its own amount of trouble, but we believe open communication goes a long way.

INCLEMENT WEATHER

Appointments will continue as scheduled unless we deem the weather to be hazardous to our equipment or photographers. 

NON-PAYMENT

Should you have unpaid invoices for any reason, you will not be able to schedule with us until the matter is resolved, either by payment in full of outstanding charges or by contacting us and making arrangements.

Should an account remain unpaid for what we deem to be an excessive amount of time, we reserve the right to take legal action. To avoid this, please make sure all invoices are paid as soon as possible, preferably upon receipt of delivery of services.

Please note that all fees are non-negotiable. We are an independent, professional media company and we try our best to work with each client in a way that understands their unique needs. We understand that each property, and every shoot, is unique in its own way and may come with unique challenges, but these policies are in place to assure that all clients are treated with the same value and respect.

COMMUNICATIONS

By booking an order you agree to receive email and text message communications regarding your photoshoot and may opt-out from receiving future text messages. Your phone providers' text message and carrier rates may apply.