Terms and Conditions

PAYMENT POLICY

Amazing Listing Photos accepts all major credit cards. Payments can, and should, be made through the online booking site. Payment will be due upon delivery of media.

We do not require a deposit to hold your appointment, however a hold will be placed automatically on your card 48 hours prior to your appointment for the amount of the service. This hold can be removed immediately should you need to cancel or reschedule, provided you cancel outside of the 24-hour window.

RESCHEDULE & CANCELLATION POLICY

Appointments may be cancelled or rescheduled up until 6pm the day prior to an appointment. After this time, a $75 reschedule or cancellation fee will be applied. If we are unable to gain access to a property within the first 20 minutes of an appointment, it will automatically be rescheduled.

We reserve the right to cancel or reschedule your appointment in the event you have not met all the guidelines outlined in our Home Prep Checklist. For example, if contractors are still working at the house or if we are unable to shoot the appointment in full in the time given due to a lack of preparedness. Please refer to our Home Prep Checklist which can be found online or in the confirmation email you receive before your appointment.

In the event the property does not have working heat, air conditioning, or electricity at the time of the appointment, the appointment will be rescheduled and charged a reschedule fee.

You will not be charged a reschedule fee if we reschedule the photoshoot in accordance with our Inclement Weather section outlined below.

LATE ARRIVAL POLICY

We know that in metropolitan areas, 10 minutes of travel time can turn into 30 minutes of travel time in an instant. We will do our best to alert you if we believe we will be late to any shoot, and we ask that you do the same. We understand that traffic in our area can create its own amount of trouble, but we believe open communication goes a long way.

INCLEMENT WEATHER

If there is inclement weather the day of the photoshoot, we'll make a decision if the weather is going to affect the photoshoot. Light to medium rain/snow we can work with and it isn't an issue because we can edit the photos to look like a sunny day. If it is raining/snowing too hard then we will either reschedule the photoshoot or we will do all the interior work so that we only need to come back and do the exteriors. Please note that we do not reschedule future appointments due to a forecast for bad weather as this has previously been unreliable.

NON-PAYMENT

Should you have unpaid invoices for any reason, you will not be able to schedule with us until the matter is resolved, either by payment in full of outstanding charges or by contacting us and making arrangements.

Should an account remain unpaid for what we deem to be an excessive amount of time, we reserve the right to take legal action. To avoid this, please make sure all invoices are paid as soon as possible, preferably upon receipt of delivery of services.

Please note that all fees are non-negotiable. We are an independent, professional media company and we try our best to work with each client in a way that understands their unique needs. We understand that each property, and every shoot, is unique in its own way and may come with unique challenges, but these policies are in place to assure that all clients are treated with the same value and respect.

COMMUNICATIONS

By booking an order you agree to receive email and text message communications regarding your photoshoot and may opt-out from receiving future text messages. Your phone providers' text message and carrier rates may apply. 

MEDIA COPYRIGHT & LICENSE TERMS:

Effective upon ordering, receiving, downloading, or using the Media

These Media Copyright and License Terms apply to all photographs, videos, aerial media, floor plans, virtual tours, virtual staging, property websites, graphics, reels, social media content, and other creative materials produced or delivered by Amazing Listing Photos (“ALP”), collectively referred to as the “Media.”

1. Copyright Ownership

Unless ALP expressly agrees otherwise in a written document signed by an authorized representative of ALP, all Media is owned or controlled by ALP and is protected by United States copyright law.

Payment for ALP’s services purchases the license described in these Terms. Payment does not transfer ownership of the copyright, source files, raw files, or any other intellectual property rights to the person or organization paying for the Media.

ALP retains all rights not expressly granted under these Terms.

2. License Granted to the Paying Client

Once the applicable invoice has been paid in full, ALP grants the person or organization that paid for the Media, referred to as the “Client,” a non-exclusive, worldwide, royalty-free, perpetual license to use the Media to advertise, promote, lease, sell, or otherwise market the specific property for which the Media was created.

The Client may use the Media for as long as needed in connection with that property, including during coming-soon, active, pending, rented, relisted, off-market, and sold marketing periods.

Permitted uses include, without limitation:

  • Multiple listing services and listing syndication platforms;

  • Property websites and landing pages;

  • Brokerage, agent, team, and homeowner websites;

  • Social media platforms;

  • Digital and print advertising;

  • Email marketing;

  • Brochures, postcards, flyers, magazines, and presentations;

  • Open-house promotions;

  • Just-listed, under-contract, rented, and just-sold marketing; and

  • The Client’s portfolio, listing presentation, or examples of previously marketed properties.

The Media may not be used to market a different property or in a manner that falsely represents the property, ALP’s work, or the services provided.

2A. Homeowner-Paid Orders and Authorized Listing Agent Use

If the Client who paid for the Media is the homeowner, seller, or property owner of the specific property, the Client may authorize the Client’s listing agent to use the Media as if the listing agent were the paying Client under these Terms, provided that such use is solely in connection with advertising, promoting, leasing, selling, or otherwise marketing that same property.

Once so authorized by the homeowner Client, the listing agent may exercise the same license rights granted to the Client under Section 2 and, if applicable, the same team-use rights described in Section 3, as though the listing agent had originally paid for the Media.

This authorization does not transfer copyright ownership and does not permit use by any other person or organization except as otherwise expressly allowed under these Terms. Any transfer by the listing agent to another agent who is not on the same team, or to any other person or organization, remains subject to Section 4. The homeowner Client’s authorization to the listing agent under this Section does not limit ALP’s rights under Section 5 or Section 6.

3. Use by Members of the Same Real Estate Team

When the Client is a real estate agent or real estate team, the Client may allow another member of the Client’s real estate team to use the Media without paying an additional transfer fee, provided that:

  1. The person is a current member, employee, or agent of the same formally organized and branded real estate team as the Client;

  2. The Media is used only in connection with the specific property for which it was created; and

  3. The team member complies with these Terms.

For purposes of these Terms, agents are not considered members of the same team merely because they are affiliated with the same brokerage, franchise, office, association, or multiple listing service.

An agent at the same brokerage who is not part of the Client’s formally organized real estate team is considered an outside agent and must follow the transfer process in Section 4.

Permission given to a team member is a limited sublicense and does not transfer copyright ownership or give that team member the right to distribute the Media to anyone else.

4. Transfer to an Outside Agent or Other Person

The Client may not sell, assign, sublicense, give, or otherwise transfer the Media or the right to use the Media to an outside agent, brokerage, homeowner, buyer, property manager, investor, publication, or other person or organization except through the following transfer process.

A transfer requires:

  1. Written consent from the Client who originally paid for the Media; and

  2. Payment to ALP of ALP’s then-current media transfer or relicensing fee.

The written consent must identify the property, the original Client, and the person or organization receiving the Media.

The recipient may begin using the Media only after the required transfer fee has been paid and ALP has confirmed the transfer or issued the recipient a new license.

Any license granted to the recipient:

  • Applies only to the specific property for which the Media was created;

  • Does not transfer copyright ownership;

  • Does not allow the recipient to transfer or sublicense the Media to another person; and

  • Remains subject to these Terms.

This requirement applies even when the recipient works for the same brokerage, franchise, or real estate office as the original Client but is not a member of the same formally organized real estate team.

5. ALP’s Right to Use the Media

ALP retains a perpetual, worldwide, royalty-free right to reproduce, display, publish, distribute, edit, crop, adapt, and otherwise use the Media for ALP’s own legitimate business and marketing purposes.

These purposes may include:

  • ALP’s website and portfolio;

  • Social media;

  • Digital and print advertisements;

  • Sales presentations and proposals;

  • Email marketing;

  • Sample galleries;

  • Training and educational materials;

  • Award submissions;

  • Trade shows, publications, and industry presentations; and

  • Promotion of ALP’s services, photographers, employees, contractors, or locations.

ALP will not intentionally publish confidential access instructions, lockbox information, alarm information, or other nonpublic personal information appearing in or associated with the property.

6. Use by Vendor Partners Involved with the Property

The Client authorizes ALP to share the Media with vendor partners that provided products or services in connection with the specific property or listing.

Vendor partners may include, without limitation, stagers, interior designers, builders, remodelers, architects, landscapers, organizers, cleaners, furniture providers, contractors, and other professionals whose work appears in or directly relates to the Media.

ALP may grant an involved vendor partner a limited, non-exclusive, royalty-free license to use the Media to promote or demonstrate the vendor partner’s work on that property.

A vendor partner may use the Media on its website, social media, portfolio, advertising, presentations, and other marketing materials, provided that the vendor partner:

  1. Was genuinely involved with the property or listing;

  2. Uses the Media to demonstrate or promote its own work;

  3. Does not claim ownership of the Media;

  4. Does not sell, sublicense, or transfer the Media;

  5. Does not use the Media to market an unrelated property; and

  6. Complies with any attribution or usage requirements provided by ALP.

ALP may revoke a vendor partner’s permission if the Media is used outside the permitted scope or in a manner that could reasonably harm ALP, the Client, the property owner, or another involved party.

7. Permitted Modifications

The Client and authorized users may make ordinary modifications needed for marketing, including resizing, cropping, adding text, adding logos, creating social media layouts, and adjusting formatting for different platforms.

The Media may not be materially altered in a way that misrepresents the appearance, condition, features, boundaries, location, or characteristics of the property.

Copyright notices, creator credits, watermarks, metadata, or other ownership information included by ALP may not be intentionally removed for the purpose of concealing ownership or facilitating unauthorized use.

8. Prohibited Uses

Except as expressly permitted by these Terms, no person may:

  • Sell or license the Media as standalone content;

  • Upload the Media to a stock photography, stock video, or media licensing service;

  • Use the Media to market another property;

  • Transfer the Media without following Section 4;

  • Claim ownership or authorship of the Media;

  • Use the Media in an unlawful, defamatory, misleading, or deceptive manner;

  • Use the Media to create materially false representations of the property; or

  • Permit an unauthorized third party to reproduce, distribute, or commercially exploit the Media.

9. Third-Party Platforms and Content

Certain deliverables may incorporate or depend upon third-party platforms, hosting services, music, software, maps, fonts, virtual-tour systems, or other licensed content. Those components may be subject to separate platform terms, hosting periods, technical limitations, or license restrictions.

Nothing in these Terms grants rights that ALP does not have the legal authority to grant.

10. Client Authority and Permissions

By ordering the Media, the Client represents that the Client has authority to request photography or media services at the property and has obtained any permissions reasonably necessary for ALP to enter, photograph, record, and create Media at the property.

The Client is responsible for informing ALP before the appointment of any confidential, restricted, copyrighted, trademarked, or personally sensitive material that should not appear in the Media.

11. Unauthorized Use

Any use of the Media outside the license granted by these Terms may constitute copyright infringement and a breach of these Terms.

ALP may require an unauthorized user to:

  • Immediately stop using and remove the Media;

  • Pay the applicable transfer, relicensing, or unauthorized-use fee;

  • Provide information regarding where and how the Media was used; and

  • Take other corrective action available to ALP under the applicable law.

Payment of an invoice for ALP’s original services does not excuse or authorize use outside the scope of these Terms.

12. License Duration and Termination

The Client’s license is perpetual for the specific property for which the Media was created, provided that the Client complies with these Terms.

ALP may suspend or terminate a license if:

  • The applicable invoice remains unpaid;

  • The Media is used outside the permitted scope;

  • The Client transfers or distributes the Media without authorization; or

  • The Client or another user materially violates these Terms.

Termination does not affect ALP’s copyright ownership or prevent ALP from pursuing remedies for unauthorized use occurring before or after termination.

13. Acceptance

The Client accepts these Terms by ordering ALP’s services, paying an ALP invoice, downloading the Media, or using the Media.

Any exception or modification must be stated in a written agreement signed by an authorized representative of ALP.

Copyright Notice

© Amazing Listing Photos. All rights reserved. Media is licensed, not sold. Unauthorized reproduction, distribution, transfer, resale, or use is prohibited.

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